Shipping Policy
Sirpamoils (“we” and “us”) is the operator of (https://sirpamoils.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
GENERAL
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await the restocking of the back-ordered item or if you would prefer for us to process a refund.
SHIPPING COSTS
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
RETURNS
- Sirpamoils will happily accept returns due to a change of mind as long as a request to return is received by us within 7 days of receipt of the item and is returned to us in original packaging, unused, and resellable condition.
- Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.
- Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
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Service refers to the Website.
- (Sirpamoils) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
DELIVERY TERMS
You are entitled to cancel Your Order within 1 day without giving any reason for doing so.
The deadline for cancelling an Order is 1 day from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days.
- Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
- Dispatch Time
Orders are usually dispatched within 2 business days of payment of an order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
- Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
- P.O. Box Shipping
Sirpamoils will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations
- Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
- Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
TRACKING NOTIFICATIONS
You will get an email in your registered mailbox for every successful order in Sirpamoils.com and you will be notified with a tracking number once the order is shipped through courier. You can track the status of your order delivery in the courier’s website or through local contact of the mentioned courier company.
DUTIES & TAXES
- Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
- Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country
CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
CUSTOMER SERVICE
For all customer service inquiries, please email us at Support@sirpamoils.com